Refund policy
Return & Refund Policy
At CarmallSys, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to help with eligible returns and refunds.
Returns
You may request a return within 30 days after receiving your order.
To be eligible for a return:
- Items must be unused and in their original condition.
- Items must include original packaging.
- Customers must contact us before sending any return.
Non-Returnable Items
Some items cannot be returned, including:
- Used products
- Items damaged due to improper use
- Clearance or final sale items (if applicable)
Refunds
Once we receive and inspect your returned item, we will process your refund within 5โ7 business days.
Refunds will be issued to the original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email:
support@carmallsys.com